Contact Us

This page tells you how to contact the editorial team behind US Online Casinos, what we can realistically help with, and where to go instead when your issue needs a casino operator, a state regulator or a support organization. We research and write about US online casinos — we do not run one, hold your funds, or have access to any player account.

Email the editorial team

Write to [email protected]. One address covers everything: corrections, questions about a review, licensing queries, feedback on a payout experience, and business or advertising enquiries. Put the topic in the subject line and we will route it internally.

We read every message. We do not publish a phone number or live chat, because everything we do is written research rather than account servicing, and a written trail is more useful for both sides when a factual claim is being disputed.

To get a useful reply first time, include:

• The casino brand you are asking about, spelled as it appears on the site.
• The page on learngreenflower.com you are referring to, if any.
• The specific detail you think is wrong or unclear — a bonus percentage, a stated wagering requirement, a withdrawal time, a state availability note.
• Dates, if your message concerns something time-sensitive such as a promotion that has changed or ended.
• For a payment or withdrawal issue: the method used, the amount in USD, the date requested, and what the casino's support has told you so far.

Never send us passwords, full card numbers, bank account numbers, Social Security numbers or copies of ID documents. We do not need them, and no legitimate publisher will ask for them. Casinos ask for identity documents during KYC checks; we do not.

Commercial disclosure, stated plainly

US Online Casinos earns commission when a reader signs up with some of the casinos listed on this site. That is how the research is funded. Commercial relationships do not buy a position in our rankings, and they do not stop us publishing a limitation, a slow payout report or a restrictive bonus term. If you believe a listing reads more favorably than the evidence supports, tell us and point to the specific claim — those emails get priority.

What we can help with — and what we can't

We can help	We can't help
Correcting an out-of-date bonus figure or term on our pages	Unlocking, reopening or closing your casino account
Explaining how a wagering requirement, max bonus bet or cashout cap works	Releasing a held withdrawal or overriding a verification hold
Explaining what a licence or state authorization does and does not mean	Confirming that any specific site is legal where you live
Pointing you to the right complaints route for a dispute	Acting as an adjudicator or arbitrator in a dispute
Taking your account of a payout experience as research input	Issuing bonuses, free spins, refunds or compensation
Business, advertising and partnership enquiries	Giving legal, tax or financial advice

Reporting a problem with a casino we list

Reader reports are the most valuable mail we get, because payout behavior changes faster than marketing pages do. If a casino has slowed down, added a condition that was not disclosed at signup, or rejected a withdrawal, send us the timeline. We cannot force a resolution, but a pattern of reports changes what we publish.

Before you email us, work the operator's own process first — it is almost always faster and it creates the record you will need later:

1. Contact the casino's support channel and ask for a written response, not a chat transcript that disappears. Note the date and the agent reference.
2. Ask which specific term is being applied. Withheld payouts usually cite one of a short list: incomplete KYC or source-of-funds checks, a breached maximum bonus bet, a bonus still carrying unmet wagering, a withdrawal limit, or duplicate accounts.
3. Escalate internally to the operator's complaints procedure and request the reference number.
4. If the operator holds a licence, take the complaint to that licensing authority or its named dispute body. Where a casino is authorized by a US state regulator, that state's gaming commission handles player complaints for residents.
5. Keep screenshots of the promotion terms as they appeared when you opted in.

Two things worth understanding before you write. First, accepting US customers is not the same as being authorized to serve them — a site can take your deposit without being licensed in your state, and your protections differ enormously between those two situations. Second, no casino can be described as completely safe, and no one, us included, can guarantee a withdrawal will be paid.

Questions about the casinos we rank

Most reader mail concerns the offers on our top lists. Our editorial ratings are our own assessment of terms, transparency and payout conditions — they are not customer-review scores, and they are not a prediction of your experience. Here is the sort of context we will give you if you ask about the leading listings.

Raging Bull — 410% up to $10,000 + 50 free spins

It sits top of our list because the headline package is unusually large across a multi-tier structure and the promotional terms are set out in one place rather than scattered. The figure people ask about most is the $10,000 ceiling: that is the maximum bonus credit across the qualifying deposits, not cash you can withdraw, and the free spins are tied to named games. Limitation: very large percentage matches almost always carry heavy playthrough and a maximum bet per spin while the bonus is active, and a single oversized bet can void the balance. Ask us to walk you through the math before you deposit, not after.

Magician Bet — 101% no wagering

The reason it is here is the "no wagering" structure, which is rare and directly relevant if your priority is getting money out quickly rather than getting the biggest number credited. With no playthrough attached, the usual wall between a bonus balance and a withdrawal request disappears. Limitation: no-wagering offers are typically smaller in absolute terms and often carry a maximum win or cashout cap, plus minimum deposit and eligible-game restrictions. Check the cap before assuming a no-wagering bonus is automatically the better deal.

Slots of Vegas — 375% bonus plus 50 free spins on Cash Chaser

Listed for the combination of a high match rate with spins pinned to a specific title, which makes the terms easier to read than a generic "spins on selected games" line. If you contact us about this one, the questions that matter are the spin value, whether winnings from the spins carry their own separate playthrough, and the expiry window. Limitation: game-specific spins are worth little if you do not want to play that game, and slot contributions toward wagering differ sharply from table games — blackjack and roulette often count at a fraction of a slot spin, or not at all.

The rest of the list

Uptown Aces leads with 600% for new players, the largest headline percentage we currently list; BetUS offers 200% up to $4,000; Slots and Casino runs 500% up to $2,500 across three deposits, so the advertised total is only reachable if you fund all three. Card Crush, Zumba Cards and Amazon Jackpots use sweepstakes-style rewards — mystery coins, cards, posters and SC packages — which work on a different model from a cash deposit match. Zumba Cards advertises a 250% deposit bonus up to 250 SC; Amazon Jackpots bundles 4 posters, 40 free SC and a bonus wheel for $20. Bets.FM prices its 225% bonus up to 1 BTC with 225 free spins, so it is crypto-denominated rather than USD. Email us if you want the distinction between these models explained against your own situation.

Money questions we get asked most

We do not process payments and we never take money from readers — reading learngreenflower.com costs nothing. What we can do is explain how the cash side of an online casino account normally works in the US, so you know what to check before you commit.

• Cost to take part: a minimum deposit, set by the operator and often higher for a bonus to trigger than for a plain deposit. A bonus is never free if you must deposit or risk your own funds to qualify.
• Paying in: debit cards are the most widely accepted; credit card gambling transactions are frequently declined by US issuers and some states restrict them. ACH bank transfers and online banking are common; wire transfers suit larger amounts and can carry bank fees. E-wallet availability varies and PayPal is generally limited to state-regulated operators rather than offshore sites. Some casinos, including crypto-priced offers, accept digital currency instead of USD.
• Getting paid out: most operators return funds to the method you deposited with where they can. Card returns and ACH typically take longer to land than e-wallet credits; crypto payouts can be fast once approved but are irreversible if you send to a wrong address.
• Timing: almost every payout has two clocks — the operator's internal review period before approval, then the payment network's own settlement time. Advertised "instant" refers to the second clock only.
• Limits and fees: look for the minimum withdrawal amount, the daily, weekly and monthly ceilings, any per-transaction processing fee, and whether pending-balance reversal is allowed. Large jackpot wins are often paid in installments under a stated cap.

Every figure in this area is operator-specific and changes. We verify what we publish against the operator's own terms at the time of writing rather than repeating advertising, and this page's facts were last checked on Sep 19, 2026. If you find a number that no longer matches, that is exactly the email we want.

What the sites we cover actually offer

If your message is about finding a particular type of game, it helps to know how the catalogs are usually split: slots, including progressive jackpot titles where the prize pool builds across players; table games such as blackjack, roulette and baccarat, each with its own house edge and rule variants; live dealer rooms streamed with a human dealer, which usually carry higher minimum stakes and contribute less toward wagering; and specialty or sweepstakes-style formats like the card and coin rewards some of the listings above use. Game fairness rests on random number generators and published return to player percentages, while volatility describes how the same RTP is distributed — high-volatility slots pay rarely and larger. Ask us which software providers supply a given brand and we will tell you what we have been able to verify rather than what the lobby claims.

The other products these brands run

Several operators on our list are not casino-only. BetUS, for instance, runs sportsbook and racing markets alongside the casino, and sports bonuses there work differently from casino ones — rollover is usually counted in stake turnover across bets rather than in slot spins, and odds minimums apply. Poker rooms, bingo and virtual sports appear on some brands too. A single welcome offer rarely covers all of it, and funds are often ring-fenced per product. If you contact us about a bonus, tell us which product you intend to use it on, because the answer changes.

Eligibility, licensing and the limits of what we can confirm

You must be 21 or over to use the casinos we write about, and in a state that permits the activity. US online gambling is regulated state by state, not by a single federal licence: a handful of states license and supervise online casino play directly, others permit only sports betting or nothing at all, and some brands operate under offshore licences or a sweepstakes model instead. Federal law sets rules around interstate wire transmission and payment processing; it does not issue a nationwide casino permit. We will not tell you that a specific site is legal for you, because that depends on your state and your circumstances — check your own state gaming authority.

Where an operator is authorized by a US state regulator, you get a defined complaints route, mandated identity checks, segregated player funds and access to state self-exclusion programs. Where it is not, your recourse is limited to whatever the offshore licensor provides. That difference is the single most important thing to establish before you deposit, and it is a fair question to send us.

Expect identity verification. Operators are obliged to confirm your age, name and address, and larger or unusual activity can trigger source-of-funds checks. Completing KYC before your first withdrawal request, rather than after, removes the most common cause of payout delays.

Support, self-exclusion and corrections

If gambling has stopped being entertainment, account-level deposit and loss limits, cooling-off periods and self-exclusion are the fastest tools available, and blocking software can shut off access at device level. Our responsible gambling resources set out the options and the national helplines. Gambling is not income and is not a way out of financial difficulty — please treat any message to us about chasing losses as a reason to use those tools first.

For who we are and how we research, see the team and our review approach. The rules covering use of this site are in our terms and conditions, and readers outside the US sometimes ask about non-GamStop casinos in the UK, which follows an entirely different regulatory framework.

Corrections are published rather than quietly edited when the change is material. If you can show that something we wrote is wrong, send the evidence to [email protected] and we will amend the page and note the date. Editorial responsibility for this page sits with Darius Ortega.